Please bear in mind that, as we tailor many of our products specifically to your preferences, we are unable to accept returns on customized items.

If Booz FZC agrees on return, When shipping back the product, please ensure it is securely packaged in its original packaging and select a courier of your preference. Kindly note that any return shipping costs and import duties incurred when sending the item back to our warehouse in Italy will be the responsibility of the customer.

Upon the safe arrival of the returned products at our warehouse and confirmation that they are in the same condition as when initially shipped, we will promptly issue a refund to your original payment method within 5 business days.

As a Consumer, you have the right to cancel your contract with the Vendor regarding products purchased from www.boozitaly.com without penalty and without specifying a reason within 48 hours from purchasing order day. . All items sold in www.boozitaly.com are made to order, BOOZ FZC waits 48 hours before starting the production and procurement process with its suppliers. You must notify the Vendor in writing within 2 calendar days, starting from the day you place the order In this case, you will receive a full refund of the product price in accordance with this Clause 3.11.

In case of defects or damages upon the reception of the goods, you must notify it immediately to BOOZ FZC enclosing the proof of damages or defects, providing pictures and information . BOOZ FZC highly suggest checking the goods condition immediately upon the arrival at your place. You must return the products to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your intention to return them, in the same condition as you received them and at your own expense. You have a legal obligation to take reasonable care of the products while they are in your possession. The products shall not have been used or damaged by your use