Terms and Conditions of Sale
General Terms and Conditions
The following General Terms and Conditions govern the offer and sale of products on our website (“www.boozitaly.com” or “Site”). Please read these terms and conditions carefully before ordering any products. By ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on www.boozitaly.com are directly sold by BOOZ FZC (“BOOZ”) (hereinafter referred to as the “Vendor” or “We” or “Us”). BOOZ has its registered office in Sharjah (U.A.E), located in Sharjah Research, Technology and Innovation Park, Block B office B23-064, with registered License n. 4502. Contact us at info@boozitaly.com.
If you need any assistance, visit the Contact Us area, where you will find information on orders, shipping, complaint handling, refunds, and returning products purchased on www.boozitaly.com, as well as other general information on the services provided by www.boozitaly.com. Remember that you can always contact our Customer Care by email: info@Boozitaly.com.
1. Our Business Policy
1.1 These General Terms and Conditions apply to all services offered by the Vendor through the Site and the purchase of any of the Products offered on the Site (“Products”) to “consumers,” namely individuals acting with purposes that do not relate to any commercial, business, trade, or professional activity they may perform (the “Customer”).
1.2 If you are not a consumer, please contact info@boozitaly.com for other terms and conditions
1.3 The offer and sale of the Products relate only to those countries listed in the List of Countries on the relevant page of the Site, which can be reached via the home page.
1.4 The Vendor reserves the right not to process any order which does not comply with the Vendor’s business policy.
1.5 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission, and acceptance of purchase orders relating to products on www.boozitaly.com between the users of www.boozitaly.com and the Vendor.
1.6 The Vendor reserves the right to amend General Terms and Conditions of Sale from time to time, although no such change will affect any order the Customer has already placed with Booz. Eventual amendments and/or new conditions will be in force since their publication on the Site. For this purpose, the Vendor kindly invites the Customers to access the Site regularly and verify the publication of updated General Terms and Conditions.
1.7 The applicable General Terms and Conditions of Sale are those in force and effect at the time the Customer places the order of a product.
1.8 Customer acknowledges that the continued use of the services of the Site after the effective date of any notice provided pursuant to the previous paragraph shall demonstrate Customer’s willingness to accept and be bound by the General Terms and Conditions of Sale as updated from time-to-time.
1.9 If the Customer seeks to no longer be bound by the General Terms & Conditions, or any updated versions of the same, then Customer shall provide Vendor with written notice of Customer’s intent to no longer be bound by such General Terms and Conditions by either registered mail with acknowledgment of receipt or by e-mail. Notice will be effective 14 days following the date affixed to the envelope if by mail or 14 days following the date of email dispatch.
1.10 The General Terms and Conditions of Sale do not regulate the supply of services, or the sale of products performed by third parties that are on www.boozitaly.com through links, banners, or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.boozitaly.com and third parties.
2. Registration
2.1 To access services and purchase products, registration on the Site and creation of an account is required. Non-acceptance of the General Terms and Conditions or reservation of rights by the Customer results in the inability to register on the Site.
2.2 Registration on the Site is free. To register, the Customer must complete the registration form with their name, surname, email address, and a password (hereinafter ‘Registration Credentials’). Registration is confirmed by an email sent to the address provided by the Customer. The Vendor expressly disavows any extraneous terms and conditions set forth in any emails sent by the Customer to the Vendor.
2.3 Registration Credentials shall be used exclusively by the Customer and cannot be assigned to third parties. The Customer must promptly inform the Vendor in case of suspected misuse of the Registration Credentials. The Registration Credentials may be modified by the Customer at any time by accessing the Site’s user profile area.
2.4 The Customer represents and warrants that the information provided during the registration procedure for the Registration Credentials is complete, correct, and true. The Customer agrees to hold the Vendor harmless from any liability, obligation, or penalty arising from or connected to any violation of the rules regarding registration on the Site. The Customer is solely responsible for accessing the Site with the Registration Credentials and is liable for any damage or detriment caused to the Vendor or third parties by inappropriate use, lack of protection, misappropriation by third parties, or failure to maintain adequate secrecy of their Registration Credentials. All operations carried out under the Registration Credentials are deemed to be made by the Customer to whom the Registration Credentials belong.
2.5 Customers are permitted to have only one registration. Multiple registrations will be deleted.
2.6 The Vendor reserves the right to refuse the registration of any user, block the account of any Customer, or not accept orders from any Customer who acts in violation of these General Terms and Conditions, applicable law, or for security reasons.
2.7 Except as provided in Paragraphs 1.9 and 1.10 above, the Customer can cancel their registration with immediate effect by sending an email to info@Boozitaly.com.
3. How to Execute a Contract with the Vendor
3.1 To place an order for the purchase of one or more products on www.boozitaly.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
3.2 The order form contains information on the main characteristics of each product ordered, corresponding unit price (including all applicable fees and taxes), accepted payment methods, shipping terms, and delivery costs.
3.3 Before submitting the order form, you will be asked to identify and correct any possible input errors.
3.4 Please carefully read these General Terms and Conditions of Sale before proceeding with your order. By submitting an order form, you agree and accept these General Terms and Conditions of Sale. If you disagree with certain provisions, please do not submit the order form.
3.5 An order is deemed submitted and concluded when the Vendor, after receiving your order form electronically and verifying the order information, sends you a confirmation email.
3.6 The order form will be stored in our database for processing and as required by law. You can access your order form by visiting the “My Account” section.
3.7 The language used for contract execution with the Vendor is English.
3.8 After submission of your order form, the Vendor will start to process your order after 48 hours.
3.9 Upon submission and acceptance of your order form, the Vendor will send you a purchase order confirmation by email. This confirmation includes a summary of order details, payment information, how to exercise the right of withdrawal, shipping costs, and customer care contact information. Please retain this email as proof of purchase.
3.10 The Vendor may not process purchases if sufficient solvency guarantees are lacking, orders are incomplete or incorrect, or products are unavailable. In such cases, the Vendor will inform you that the contract has not been concluded and provide reasons.
3.11 You have the right to cancel an order within 48 hours after receiving the order confirmation email. To cancel, email info@boozitaly.com or contact customer service within this timeframe. The Vendor will refund the total price paid within fourteen (14) days of receiving your cancellation request. This right does not affect your right of withdrawal under Article 7.
4. Customer Care
For further information, please contact our Customer Care team via email at info@Boozitaly.com or through the phone number provided on our contact page, as indicated in the premise of these General Terms and Conditions.
5. Consumer Rights and the Cooling-Off Period - Right of Withdrawal
5.1 As a Consumer, you have the right to cancel your contract with the Vendor regarding products purchased from www.boozitaly.com without penalty and without specifying a reason within 48 hours from purchasing order day. All items sold in www.boozitaly.com are made to order, BOOZ FZC waits 48 hours before starting the production and procurement process with its suppliers. You must notify the Vendor in writing within 2 calendar days, starting from the day you place the order In this case, you will receive a full refund of the product price in accordance with this Clause 3.11.
5.2 In case of defects or damages upon the reception of the goods, you must notify it immediately to BOOZ FZC enclosing the proof of damages or defects, providing pictures and information . BOOZ FZC highly suggest checking the goods condition immediately upon the arrival at your place. You must return the products to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your intention to return them, in the same condition as you received them and at your own expense. You have a legal obligation to take reasonable care of the products while they are in your possession. The products shall not have been used or damaged by your use
5.3 To initiate the return process:
Notify us in writing within fourteen (14) calendar days, starting from the day you receive the products , by contacting our Customer Care team. Alternatively, you can fill out the withdrawal form provided below and send it to us:
Email: info@Boozitaly.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
_________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
5.4 The products shall be returned in their original packaging, which is considered an integral part of the products. You shall return the products using a carrier of your choice and at your own expense, within 14 days from the date of communication of the cancellation. The costs and risks associated with returning the products are borne by the Customer.
5.5 Products shall be returned to the Vendor within fourteen (14) calendar days of the date you notify us of your decision to cancel.
The right of cancellation is subject to the following conditions:
– The right applies to a Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased Product.
– In addition the right of withdrawal is excluded in the following cases (and in all other cases provided for under article 59 of the Consumer Code):
– orders of tailored or clearly personalized Products;
– orders of sealed Products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
5.6 Please note that many of the items sold on www.boozitaly.com are made especially for you, mostly are customized items or personalized items. As a result, no returns or exchanges will be accepted unless exceptions for received damaged goods.
These sales are considered final to ensure that each item is tailored to your specifications and meets your individual preferences.
6. Contact
For further information and assistance on the methods of purchase online, you may contact the Vendor at the Customer Care by email: Info@Boozitaly.com as well as via phone or contact page, as set in the premise of these General Terms and Conditions
7. Privacy
71 You will find information on how we process your personal data by clicking on Privacy Policy.
7.2 For further information on our Privacy Policy, you can contact us at the Customer Care by email: info@Boozitaly.com.
8. Suspension Of Service
8.1 Vendor reserves the right to temporarily suspend, without any prior notice, the provision of the Site and its services for the necessary period to carry out technical interventions deemed necessary to improve service quality.
8.2 Vendor may interrupt the provision of the service at any time in case of motivated security reasons or confidentiality violations, in which case communication will be provided to the Customer.
9. Site Contents And Intellectual Property Rights
9.1 The contents of the Site, including but not limited to works, sounds, videos, images, dialogues, music, documents, drawings, figures, logos, and any other material in any format, are protected by copyright and other intellectual property rights owned by Vendor and other rights’ owners.
Reproduction, modification, duplication, copying, distribution, sale, or any exploitation of images and Site contents is strictly forbidden without prior written authorization from Vendor.
9.2 This Site is for personal non-commercial use only. The Customer may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine, or sell any content, software, products, or services contained within this Site for any commercial purpose, including advertising or advertising revenue generation activities.
9.3 All distinctive signs that characterize the products/services published on the Site are registered trademarks of their respective owners and are used by Vendor, being the owner and/or authorized licensee, solely to distinguish, describe, and advertise the products/services published or on sale on the Site.
9.4 Unauthorized usage of the distinctive signs mentioned above is prohibited. It is not allowed to use any distinctive sign available on the Site in a way that may be detrimental to their owners’ rights or reputation.
9.5 The Customer cannot alter, change, modify, or adapt the Site or the material provided by Vendor. The Customer cannot bypass technical limitations in the software, translate, decrypt, decompile, or disassemble the software, attempt to gain access to the software’s source code, or create derivative works based on the software, publish the software to allow others to duplicate it, rent, sublicense, lease, or loan the software.
10. Errors and Limitation of Liability
10.1 Vendor cannot guarantee that the Site will operate continuously, without interruptions, errors, or malfunctions linked to the Internet connection. While Vendor strives to ensure regular access to its Site, the dynamic nature of the Internet and its content may cause suspensions, interruptions, or discontinuities related to website updates.
10.2 The Site does not make any representations, warranties, or guarantees beyond those granted with these General Terms and Conditions. The Customer is responsible for using the Site under his full and exclusive responsibility and must comply with all instructions provided by Vendor.
10.3 Vendor does not guarantee the accuracy or reliability of the Site’s contents. Information about the Products provided through the Site is constantly updated, but complete absence of errors cannot be guaranteed.
10.4 Vendor reserves the right to correct errors, inaccuracies, or omissions even after an order has been submitted, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer under these General Terms and Conditions and the Consumer Code.
11. Governing Law and Competent Jurisdiction
These General Terms and Conditions of Sale are governed by UAE
11. Governing Law, Dispute Resolution, and Jurisdiction
11.1 The choice of governing law shall not deprive the Customer of protections afforded by provisions that cannot be derogated from by agreement under the law of the country where the customer has their habitual residence.
11.2 The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
11.3 Disputes arising from the interpretation, validity, and/or execution of these General Terms and Conditions of Sales shall be subject to the mandatory territorial jurisdiction of the competent court of the place of residence or domicile of the Consumer.
11.4 The territorial jurisdiction is exclusively of the Court of Sharjah (United Arab Emirates), excluding any other competent court.
12. Amendments and Updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.boozitaly.com and shall therefore apply to orders submitted after that date.
